The NEW Pilot interface is the default view for ALL users. The option to click back to Pilot Classic will be available for a limited time. Find out more here.
The NEW Pilot interface is the default view for ALL users. The option to click back to Pilot Classic will be available for a limited time. Find out more here.

We're here when you're on deadline.

latakoo prides itself on fast, friendly customer support.

We know many of our clients are broadcasters facing deadlines and need answers now. That’s why we answer support requests every day of the year. Contact support@latakoo.com for help at any time.

Please keep in mind, deadline-oriented file transfer and file availability requests go to the top of our list. Requests for new accounts and administrative needs are addressed Monday through Friday 9 a.m. to 5 p.m. CST/CDT.

latakoo Support Request

Having trouble? Let us know how we can help. Support is for current latakoo clients. Not a current client? Fill out our sales form.

Frequently Asked Questions

Get Started with latakoo

Watch a short video on how to get started with latakoo

Change a Password

How to update or retrieve your password.

Download Files from latakoo

There are two ways to download files from the cloud. Need automation? Check out latakoo HUB.

Share Files from latakoo

Share files to latakoo users, your internal team or users without a latakoo account.

Admin Basics

Are you an administrator for your latakoo account? This short video demonstrates the most common functions.