“I don’t know if you’re aware of what happened here,” said our client. “But we had to send our editors home – all of them – nearly 200.”
It wasn’t a choice. The state’s governor ordered all non-essential workers to seclude themselves to prevent the spread of the coronavirus. And while these workers qualified as essential, they got sent home anyway because one sick employee could infect enough others to knock a critically important newscast off the air.
“Here’s the thing,” our client continued. “We’ve learned that the work can get done from home. These people are not coming back. We’re already converting edit bays for use as offices and other things.”
After years of tolerating, but not openly embracing the full potential of cloud technology, the pandemic forced broadcasters to rip off the Band-Aid and in-an-instant fully adopt the cloud as a primary tool for the construction of their newscasts.
Before the pandemic, our cloud based platform was primarily used to quickly move content from the field through the Internet to a broadcast centre. It was an acquisition tool. But once people began working at home, that video had to go the other direction; from the broadcast centre to people’s dens and home offices. The video also had to be accessible to watch in the cloud.
While content transfer has always been bi-directional and the video has always been watchable within the platform, what changed was where people were working. Confirmation for the anecdote our client verbally shared with us leapt off the page when we looked at their usage data. This customer’s team uploaded 1,800% more video in May 2020 than in May 2019 in their headquarters city. The staffers watched 8,000% more video on the platform. They streamed nearly 150,000 video minutes in just one month. Welcome to the cloud.
The thing about the pandemic is that it hastened a change that was already occurring, and like those soon-to-be-converted edit bays, broadcasting itself will change forever going forward. This opens up tremendous opportunities for broadcasters, production companies and the vendors that support this community to fully explore and develop the potential of massive amounts of scalable compute, endless inexpensive storage, integrations and interoperability.
No longer is an editor confined to a small room physically attached to a limited set of locked down on-premise tools. Now, that editor can connect to the most innovative services in the world. Some built by niche specialists who may literally do one thing better than anyone else. The content creator gets access to that specialized tool if it is connected to her organization’s cloud platform.
And that is the real key. We vendors must create systems that make integrations and interoperability easy and seamless in order for our shared customers to reach the full potential of the cloud. That is easy to say but is a huge step for the industry. It may even be a bigger step than the one the broadcasters took when they sent their editors home.
The video vendor industry has a long history of building proprietary products that attempt to lock-in a customer base to a specific brand. This lock-in practice has not disappeared as vendors have taken to the cloud. The competitive instinct of some storied brands is to attempt to build a single siloed cloud platform that does everything their customer needs. The problem with this model is that even if it temporarily satisfies a customer, the silo is almost instantly out-of-date and will lag behind new solutions built by the rest of the world.
The true promise of the cloud lies in being able to easily access different cutting-edge technologies from your chosen platform, and that is available to your team if the vendors you choose make it easy to connect their system to services created by other companies.
Our core foundational belief is to be a bridge between the technologies that our customers use. A perfect example of this philosophy is the provision of a service on our platform that tracks the metadata associated with video stories from birth to broadcast by seamlessly integrating with the newsroom computer systems that our customers use.
It is possible that the legacy of this pandemic will not all be bleak as it forced broadcasters and vendors to work together to unlock the full potential of a cloud that is still connected to traditional broadcast facilities and to the video editor creating something beautiful from her home office.